Today, I surfed on the net, checked my emails and updated my blogs. A few minutes ago, I decided to go video streaming. At first, my attention was focused on skateboarding video and tutorials. Then, but I was thinking about call center since I was planning to work on the call center industry. So, I put the keywords call center on the space provided for searching. A lot of videos appeared on the screen and was so surprised about those things since it says there that call center scandals. Then, feeling so interested of the word scandal, I viewed the video and was so shock of that video since it was a conversation between a costumer and a call center agent. A lot of harsh words came out of the costumer’s mouth. Off course, the agent was trying to be calm even though it is not nice to hear those words. I even can’t remember the word that was said by that costumer. It’s a long conversation and I felt so terrible about that.


